Case study · 02 — process
Built in public, edited here
The build-in-public journal in Writing is the raw record; this dossier is the edited version. Three habits carried the work.
When I got stuck I asked the question out loud in the journal — twice the answer arrived in the replies. That feedback loop shaped more of the product than any roadmap did. Across 30+ UK cities the listing problem turned out to be an availability problem, and that shaped every screen: the map is not decoration, it is the index.
Smaller copy at 15px, where a serif has to hold up: table cells, captions, footnotes and the fine print at the foot of a sheet.
| Jul 2023 — Present | Lead UX DesignerMoney and Pensions Service | Led UX design for the Pension Wise appointment service, achieving a Service Standard Beta pass. |